Essentials of Person-Centered Case Management
Online Course: Spring 2024
Case managers are a critical part of any program or service in the housing, homelessness, and behavioral health fields when working with individuals and families who have been systematically marginalized. Quality, person-centered case management requires continuous development of abilities, experiences, and knowledge. Case managers are asked to be empathetic, practical, efficient, trauma-informed, enthusiastic, and mission driven, often with only a minimum of training and skill development. They are frequently expected to learn while they are on the job and often direct service work is prioritized over training.
During this course, we will cover the following topics and skills for practicing person-centered case management: race equity, Motivational Interviewing, trauma-informed care, Critical Time Intervention, working with people with lived experience, stigma, Harm Reduction, and co-occurring disorders.
The course offers multiple interactive webinars to introduce new case managers to a wide range of concepts and encourage more seasoned case managers to recap or brush up on their skills.
Meet the Instructors
Training Certificates
Participants may earn a Certificate of Course Completion* by:
- Attending all eight live webcasts (or watching the entire recording of each live session)
- Completing all required learning activities
- Scoring 80% or higher on each weekly quiz
- Completing the course evaluation form and certificate request form
12 hours of continuing education credit will be awarded upon completion of this course through Association of Social Work Boards (ASWB); NAADAC, the Association for Addiction Professionals; and National Board for Certified Counselors (NBCC). Certificates will be emailed directly to participants approximately two weeks after the completion of the the training.
Group Registration
If you are registering five or more people from one organization, please email us for a special discount.
Scholarships
Full and partial scholarships available—email us for more info. Deadline to apply is April 23, 2024.
Accommodations
If you need accommodations for disability, please contact Isabel-Kai Fisher.
Grievances
If you would like to report a complaint, please email Rachel Ehly.
*In order to fully complete this course and receive a continuing education certificate from one of the following boards, you must pass each of the eight weekly quizzes with an 80% or higher (you will have unlimited retests) along with the final evaluation. The required post-test questions will be at the end of each week's section and the required evaluation will be provided at the completion of the course. Upon successful completion of this course, you can request a certificate using the certificate request form posted with the evaluation and on your learning page. C4 Innovations will then review your course completion and email you a certificate within 2-3 weeks in PDF format. If you are a social worker, you will need to write in your license number in the certificate request form for us to be able to include it in your certificate.
C4 Innovations, Provider #1457, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. C4 Innovations maintains responsibility for this course. ACE provider approval period: 10/17/2023-10/17/2026. Social workers completing this course receive 12 continuing education credits.
C4 Innovations has been approved by NBCC as an Approved Continuing Education Provider (ACEP No. 6576). Programs that do not qualify for NBCC credit are clearly identified. C4 Innovations is solely responsible for all aspects of the programs.
This course has been approved by C4 Innovations as a NAADAC Approved Education Provider for educational credits. NAADAC Provider #100990, C4 Innovations is responsible for all aspects of their programming.
Who Should Take This Course
Staff at all levels of health and human service agencies, behavioral health organizations, and recovery-oriented organizations
Learning Objectives
By the end of the course, participants will be able to:
- Explain to colleagues and supervisors the myriad of skills and abilities they need to support their clients
- Articulate their increased knowledge related to each topic and how the subjects build on one another for a holistic perspective
- Identify the topics and subjects during the course that most interest them and have a clear path towards further learning
Course Facts
Dates/Time: Tuesdays and Thursdays, May 7-30
Time: 2-3:30 pm ET
Practice Level: Beginner to Intermediate
Cost: $420 (unless a basic or advanced subscriber)
CE Credits:
- ASWB: 12 hours
- NAADAC: 12 hours
- NBCC: 12 hours
"This is a great introduction and foundational course that everyone should take when getting into housing-based case management. The knowledge and tools we gained are vital to the success of our program." --Essentials of Person-Centered Case Management Online Course Participant
"I am more confident, with a broader knowledge-base of person-centered case management." --Essentials of Person-Centered Case Management Online Course Participant
Learn More
- Providing Whole-Person Care: podcast episode from C4's Changing the Conversation (23:29 minutes)
- Trauma-Informed Practice: Facilitating Post-Traumatic Growth and Recovery: starts January 24
- Motivational Interviewing: Facilitating Change: starts February 2
- Harm Reduction: Compassionate Interventions for Recovery: starts February 26
- Understanding Critical Time Intervention: starts March 18
- Essentials of Person-Centered Case Management: starts March 5
- Equity in Action: Trauma-Informed Supervision: starts October 23
- Equity and Inclusion: Navigating Systemic Marginalization: starts November 14
- Equity and Inclusion: Navigating Systemic Marginalization: starts November 14
- Equity Initiatives
- Motivational Interviewing
- Trauma-Informed Care
- Critical Time Intervention
- Stigma and Recovery
- Harm Reduction
- Person-Centered Strategies
- Housing Solutions