Person-Centered Case Management

Case management is offered to individuals and families who face challenges with substance use, mental health, homelessness, and trauma. Case management can ensure timely access to and coordination of medical, housing, and psychological services while reducing cost and duplication of services and improving outcomes. Integrating peer workers into case management practices can also improve outcomes.

Critical Time Intervention (CTI) is a time-limited, focused case management approach that is evidence-based and recognized internationally. The goal of CTI is to help people during times of transition by strengthening their network of support in the community. CTI can support people as they transition into housing from homelessness or institutional settings such as prisons and hospitals as well as people living with serious mental illness and HIV/AIDS.

Harm reduction is an approach to case management aimed at reducing negative consequences associated with drug use by addressing use and conditions of use. Harm reduction techniques (e.g., safer use, managed use, or abstinence) meet people where they are and support them in making and sustaining changes in behaviors and identifying and attaining their own goals. At the core of harm reduction is a respect for the rights of people who are using substances. Its principles can be applied when working with diverse populations to change behaviors.

Our expert trainers can support you in increasing case management skills in your agency or program. As a result of lived experience, many C4 Innovations trainers bring first-hand knowledge about receiving and delivering services. More than 45% of our staff is in recovery from substance use and mental health disorders, homelessness, and trauma. Many more are family members and allies of people in recovery as well as clinicians, practitioners, and leaders with on-the-ground experience designing and delivering services.

We Can Help You

Learn about principles, definitions, and models of case management
Gain core competencies required to provide effective case management
Identify research-based case management strategies
Increase skills for implementing case management strategies with diverse populations
Describe Critical Time Intervention, how it works, and the roles of CTI team members
Learn how to implement CTI in your organization or agency
Understand theories of behavior change and harm reduction
Identify and implement comprehensive risk assessments to help clients reduce risks
Conduct intentional, explicit, and appropriate conversations with clients about behavior and risk
Address self-care, vicarious trauma, and burnout prevention