Your Partners for Transformative Change
Understanding Critical Time Intervention
Online Course
Want to know more about Critical Time Intervention (CTI)? Considering it as a model for your agency? Join us for this course which covers key principles and phases of the CTI model, evidence for its effectiveness, and tools that teams need to implement it. We will also discuss how to make community linkages and ways to bring CTI and CTI principles into your agency. This multimedia, web-based course is led by CTI experts and utilizes an adult learning approach.
Critical Time Intervention is a time-limited care coordination model that mobilizes support for vulnerable individuals during critical times of transition in their lives. The aim of CTI is to facilitate continuity of care and community integration by ensuring that individuals have enduring ties to their community. This evidence-based practice resides at the intersection of mental health and homeless services and has been adapted across the United States and internationally for use with persons leaving psychiatric hospitals, formerly incarcerated individuals, unhoused veterans, young people who have experienced first episode psychosis, and other vulnerable groups during periods of transition.
Who Should Take This Course
Staff at all levels of health and human service agencies, behavioral health organizations, and recovery-centered organizations
Learning Objectives
- Describe the CTI model and review its evidence base
- Explain team members’ roles and responsibilities in each CTI phase
- Contrast CTI linking process with traditional case management
- Explain use of supervision, documentation, and quality assessment to monitor fidelity
Course Facts
Dates and Time: TBD
Practice level: Beginner to Intermediate
Cost: $400 (unless a basic or advanced subscriber)
CE credit:
- ASWB: 7.5 hours
- NAADAC: 7.5 hours
- NBCC: 7.5 hours
Meet the Instructor

Megan Nizza, LMSW is a social worker, researcher, and educator experienced working in several different states and community-based organizations. She is consultant and trainer with the Center for the Advancement of Critical Time Intervention, leading Critical Time Intervention (CTI) fidelity trainings and state-wide reviews of CTI implementation. As a practitioner, she has supervised the implementation of evidence-based case management intervention models for working with older adults. She is currently a doctoral candidate at Boston University School of Social Work where she mentors graduate students and teaches MSW-level courses.
“Loved the interaction! The knowledge and tools gained are vital to the success of our program.” -Understanding Critical Time Intervention Online Course Participant
“Best part of the training? Specifically targeted to difficult and challenging problems, focused on the idea of transitioning, well laid-out modules along with a knowledgeable, live instructor.” -Understanding Critical Time Intervention Online Course Participant
Learn More
- Podcast Episodes:
- Critical Time Intervention with Bebe Smith
- Critical Time Intervention (CTI) with Dan Herman
- Self-paced course: Critical Time Intervention: Focused Time-Limited Case Management
- Self-paced course: Case Management: Part I: Principles & Competencies
- Self-paced course: Case Management: Part II: Best Practices
- Sign up for newsletter and training updates from C4 Innovations
Group Registration
Scholarships
Full and partial scholarships available—email us at training@c4innovates.com for more info.
Accommodations
If you need accommodations for disability, please contact Isabel-Kai Fisher at training@c4innovates.com
Grievances
If you would like to report a complaint, please contact Rachel Ehly at rehly@c4innovates.com.
Training Certificates
Participants may earn a Certificate of Course Completion* by:
- Attending all five, live webcasts (or watching the entire recording of each live session)
- Completing all required learning activities
- Scoring 80% or higher on each weekly quiz
- Completing the course evaluation form and certificate request form
7.5 hours of continuing education credit will be awarded upon completion of this course through ASWB, NBCC, and NAADAC. Certificates will be emailed directly to participants approximately two weeks after the completion of the final webcast.
*In order to fully complete this course and receive a continuing education certificate from one of the following boards, you must pass each of the five weekly quizzes with an 80% or higher (you will have unlimited retests) along with the final evaluation. The required post-test questions will be at the end of each week’s section and the required evaluation will be provided at the completion of the course. Upon successful completion of this course, you can request a certificate using the certificate request form posted with the evaluation and on your learning page. C4 Innovations will then review your course completion and email you a certificate within 2-3 weeks in PDF format. If you are a social worker, you will need to write in your license number in the certificate request form for us to be able to include it in your certificate.
C4 Innovations, Provider #1457, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. C4 Innovations maintains responsibility for this course. ACE provider approval period: 10/17/2023 to 10/17/2026. Social workers completing this course receive 7.5 continuing education credits.
C4 Innovations has been approved by NBCC as an Approved Continuing Education Provider (ACEP No. 6576). Programs that do not qualify for NBCC credit are clearly identified. C4 Innovations is solely responsible for all aspects of the programs.
This course has been approved by C4 Innovations as a NAADAC Approved Education Provider for educational credits. NAADAC Provider #100990, C4 Innovations is responsible for all aspects of their programming.