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From Surviving to Thriving: Trauma-Informed Care & Its Impact
Due to the high prevalence of trauma in persons served, trauma-informed care becomes an essential piece of all effective services. This training provides an overview of the prevalence and impact of trauma, the neurobiology of trauma, and best practices in delivering trauma-informed care. The session emphasizes how trauma-informed care is not a technique, but a shift in mindset that guides every interaction, policy, and practice, for staff at all levels. Attendees will learn practical strategies for creating safer, more supportive spaces which support and promote long-term healing.
Learning Objectives:
- Define trauma and its impact
- Explain how trauma can impact participation and engagement in services
- Identify SAMHSA’s key assumptions and principles of delivering trauma-informed care
- Identify actionable strategies that work to make interactions and environments supportive to trauma survivors
Trainer:
Eileen Hayes, LICSW, has been the President and CEO of Amos House since January 2001. Throughout her tenure she has helped grow the agency from a soup kitchen to a major social service agency that offers programs and services to individuals facing poverty, hunger and homelessness. Under her leadership, Amos House launched two social enterprises, More Than a Meal Catering and Amos House Builds. Both businesses employ graduates of its training programs and generate income to support the organization. During her time at Amos House, she expanded its housing portfolio to 22 apartments and rooming houses that offer safe, recovery housing for over 200 men, women, and families. During the pandemic, Eileen and her team were on the front lines managing a warming center for over 200 individuals a night. In response to the increase in unhoused individuals and families, Eileen opened a family shelter with 57 families and over 150 children, as well as a shelter for older adults with special health needs. She received her Master’s in Social Work at NYU in 1984 and has spent her life’s work engaged in program design and implementation focused on strengthening individuals and families. She is a well-known trainer and facilitator in topics focused on trauma informed interventions including Trauma-Informed Care, ACES, DBT and MI.
